Fulfillment Policy

Refund Policy:

We want you to be completely satisfied with your purchase. If you your order was not shipped or if you received an incorrect order then you may request a refund within 30 days of placing your order. Refunds will be issued to the original payment method used for the purchase.

Delivery Policy:

We strive to ship your orders promptly. Orders are typically processed and shipped within 1-2 business days on average and 3-4 business days if the item is being restocked or if the order was placed on a weekend. We offer standard and expedited shipping options, and delivery times may vary depending on your location. We ship to addresses within the United States, Canada, United Kingdom and the Caribbean. Please note that international orders may be subject to customs clearance procedures and duties, which can cause delays beyond our control.

Cancellation Policy:

You may cancel your order once it had not been packaged and shipped. To initiate a cancellation, please contact customer service with the order number and your request at 876-508-5084 and marabelle.haircare@gmail.com

Return Policy:

If you receive a damaged or defective product, please contact us immediately to arrange for a return or exchange. We accept returns within 5 days of delivery for unused and unopened products. To initiate a return, please contact customer service with the order number and your request at 876-508-5084 and Marabelle.haircare@gmail.com

PCI Standards Compliance and Payment Information Security:

We take the security of your payment information seriously. Our website is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which means that we adhere to strict security protocols to protect your payment information. When you make a purchase with us, your payment information is encrypted and securely transmitted to our payment processor, Stripe. Stripe is a trusted payment gateway that also complies with PCI DSS standards, ensuring that your payment information is handled safely and securely.